Typical Japanese Customer Service

Here’s my response to a query asking when we will receive our allocated Bitcoin Gold coins.
Basically whoever is answering is anonymous and gives me no approximation whatsoever to enlighten me in my query.
Typical passing of the buck by diverting the responsibility to the “department in charge” who I am helpfully informed will make announcements via social media.
I’ve been living in Japan for over ten years and in my experience the Japanese public let themselves get trampled on by big corporations.
I hope our crypto world is free of these annoying exchanges in the near future.