_1BTCEX

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Has anyone experience with trading on https://1btcxe.com/?
I transfered 0.1 BTC to this Exchange and sold this 0.1 BTC to EUR.
The EUR withdrawl is pending since 11/25/2017.
Several tries to solve my withdrawl issue by contacting 1BTCEX are unseccessfully till today.
If you have the same experience, please comment.