IMPORTANCE OF ATTITUDE TO ORGANIZATIONS

Last time we looked at attitude as a key to success, now lets looks at it's importance to organizations.

Sometimes I wondered why some individuals, organizations or countries are more successful than others, and I've come to realise it's not a secret! They are successful because they think and act more effectively. They do so by investing in their most valuable asset -People.
Some executives in major corporations all over the world were ask a question, If they had a magic wand and there was one thing they could change that would give them a cutting edge in the marketplace, increase productivity and profits, there answers were unanimous, they said they would like to change their people's attitudes. With better attitudes people would be better team players, cut back on waste and become more loyal, In general, their company would be a great place to work in.
Experience has shown that human resource is the most valuable asset of any business. People are more valuable than capital or equipment. Unfortunately, human resource is also the most wasted of resources. People can be your biggest asset or your biggest liability.

TQP

If you attend training programs such as customer service, selling skills and strategic planning, you will come to the conclusion that most of these are great programs with one major challenge: None of them will work unless they have the right foundation and the right foundation is what I call TQP. What is TQP? -Total Quality People are people with character, integrity, good values and positive attitudes.

Don't get me wrong, you can have different people with different characters but remember attitude is everything and nothing works unless you have the right foundation Total Quality People. For example, some customer service programs teach participants to say "please" and "thank you" give smiles and handshakes. But how long can a person smile if he does not have the desire to serve or it's not in his attitude to smile often, besides people can always see through a fake smile. When the smile is not sincere, it is irritating. My point is, there has substance over form, not form over substance. Without doubt, people who serve customers should say, "please" and "thank you", smile and so forth, these things are important to organizations but keep in mind that they come a lot easier when accompanied by a desire to serve. Someone once approached Blaise Pascal, the famous French Philosopher and said, "If I had your brains, I would be a better person," pascal replied, "Be a better person and you will have my brains".

Great organizations are not measured by wages and working conditions, they are measured by feelings, attitudes and relationships. When employees say, " I can't do it," there can be two possible meanings, if they are saying they don't know how to do it, which means it is a technical training issue, If they saying they don't want to do it, it may be an attitude issue (they don't care), or value issue (they don't believe they should do it).
The Calgary Tower stands at 190.8 meters. The total weight of the tower is 10,884 tons, of which 6,349 tons are below ground (approximately 60%). This shows that some of the greatest buildings have the strongest foundations. Just like a great building stands firm on a strong foundation, so does Success.
And the foundation of Success is ATTITUDE.

HOLISTIC APPROACH

I believe in a holistic approach. We are not just arms and legs, eyes and ears, a heart and a brain, but a complete human being. The whole person goes to work and the whole person comes home. We take family problems to work and work problems to the family. What happens when we take family problems to work?
Our stress level goes up and our productivity comes down. Similarly, work problems too have an impact not only on our family but on every aspect of our lives. Personal, Professional and Social problems impact each other.

Thanks for stopping by.
In my next post we will look at factors that determine our attitudes and discuss them one after the other.