Hi @rivalhw hope you're doing good. In my view point:
"BUSINESS HAS NO EMOTIONS."
If you want to be a successful businessman then you have to kill your emotions towards your family / friends. You have to be honest. You have to be polite towards customers. Your customer services should be outclass. And your Accounts department should be more than professionals(Their salaries should be attracted).
I'm not a businessman, but if I get a chance I would be very successful(I know it).
Your blog is interesting enough. And you must proceed with positive attitude. All the best!